Introduction
This Privacy Policy describes how personal data is collected, used, stored, and protected when you interact with Slyxaronoamrozio.world in connection with the BalancePoint brand, whether you browse our website, submit a form, create an account where available, or purchase products. We aim to be transparent and to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and—where relevant—the EU GDPR.
By using our services, you acknowledge this Policy. If you do not agree with how we process personal data, you should discontinue use of the website and avoid submitting personal information to us, subject to your statutory rights.
Summary in plain language: We use your data to run the site, fulfil orders, respond to messages, meet legal duties, and—only with consent—analytics or marketing. We keep data no longer than necessary, protect it with proportionate measures, and respect your rights to access, correct, delete, and object where the law allows.
Who we are
The data controller responsible for personal data processed in relation to BalancePoint and this website is:
Slyxaronoamrozio.world84 Uxbridge Rd, Shepherd’s Bush
London W12 8AA
United Kingdom
Email: talk@slyxaronoamrozio.world
Where we appoint a data protection officer or EU representative in the future, we will publish updated contact details on this page.
Scope of this Policy
This Policy applies to personal data processed through https://slyxaronoamrozio.world, related emails, and customer service channels we operate. It does not govern third-party websites linked from our pages; those services have their own policies.
If you provide information about another person (for example a gift recipient), you confirm that you have authority to do so and that the individual has been informed of this Policy where required.
Categories of personal data
Depending on your interaction, we may process:
- Identity and contact details: name, title, billing and delivery address, email address, telephone number.
- Account credentials: username and password hashes where accounts exist; we do not store passwords in plain text.
- Transaction data: order history, product selections, payment references, delivery status, refunds.
- Communication content: messages you send via forms, email, or chat, including attachments you choose to provide.
- Technical and usage data: IP address, browser type, device identifiers, approximate location derived from IP, pages viewed, referring URLs, and interaction events.
- Marketing preferences: opt-in records, unsubscribe timestamps, and segmentation where you have consented.
- Cookie and similar technology data: as further described in our Cookie Policy.
We do not seek to collect special categories of data (such as health data) beyond what you voluntarily include in free-text messages. Please avoid sending unnecessary sensitive information.
Purposes and legal bases
We process personal data only where we have a valid legal basis under data protection law. The table below summarises typical processing activities.
Basis: legitimate interests and, where applicable, performance of a contract. Includes hosting, fraud prevention, abuse detection, and system logs.
Basis: performance of a contract and legal obligations (for example tax and consumer records).
Basis: legitimate interests in assisting customers and, where relevant, contract performance.
Basis: consent, which you may withdraw via our cookie banner or browser settings, subject to strictly necessary cookies.
Basis: legal obligation and legitimate interests in defending legal claims.
Recipients of personal data
We share personal data only with recipients who need it to provide services on our behalf or where the law requires disclosure. Categories include:
- Hosting, infrastructure, and email delivery providers bound by written agreements.
- Payment service providers and fraud screening tools.
- Carriers and warehouse partners for shipping and returns.
- Professional advisers such as lawyers and accountants when necessary.
- Public authorities where we are legally compelled to respond.
We do not sell your personal data in the conventional sense of selling lists to unknown third parties for their independent marketing.
International transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses approved by competent authorities, or other mechanisms permitted under applicable law. You may request further information about these safeguards by contacting us.
Retention periods
We retain personal data only as long as necessary for the purposes described, including statutory retention periods:
- Marketing consents and suppression lists: until you withdraw consent or object, and thereafter minimal records to honour your choice.
- Order and accounting records: typically at least six years from the end of the financial year to which they relate, unless a longer period applies.
- Customer enquiries: generally up to twenty-four months after the last substantive contact, unless a dispute requires longer retention.
- Security logs: typically up to twelve months unless needed for incident investigation.
- Cookie-related identifiers: as set out in the Cookie Policy and your preferences.
Security measures
We implement appropriate technical and organisational measures, including access controls on a need-to-know basis, encryption of data in transit where appropriate for web sessions, secure development practices, and staff awareness. No system is perfectly secure; we monitor risks and update measures as the threat landscape evolves.
Your rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Right of access to copies of your data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure in certain circumstances.
- Right to restriction of processing in certain circumstances.
- Right to data portability for data you provided where processing is based on consent or contract and carried out by automated means.
- Right to object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent at any time where processing is consent-based, without affecting lawfulness before withdrawal.
- Right not to be subject to solely automated decisions with legal or similarly significant effects, where such processing occurs.
To exercise these rights, email talk@slyxaronoamrozio.world. We may need to verify your identity before responding. We typically respond within one month, subject to extensions permitted by law for complex requests.
Complaints
If you believe we have infringed data protection law, we encourage you to contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom or, where applicable, another supervisory authority in your country of residence.
Children
Our website and products are not directed at children under sixteen. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected such data, please contact us so we can delete it promptly.
Changes to this Policy
We may update this Privacy Policy to reflect legal, technical, or business developments. The “current as of” date at the top will change when we publish substantive updates. Continued use of the website after changes may constitute acceptance where permitted by law; material changes to consent-based processing will be handled in line with regulatory requirements.
Contact
For privacy questions or to exercise your rights, write to the address above or email talk@slyxaronoamrozio.world. Please include enough detail for us to identify your request and respond effectively.